Ho Chi Minh City has set a target to provide 100% of public services online through completing connection with the National Public Service Portal in 2023, according to the municipal Department of Information and Communications.
HCM City will also focus on accelerating digital transformation and smart city development, the department said.
The city is striving to complete the connection with the identity authentication and population database systems of the Ministry of Public Security, as well as national databases of other ministries and sectors.
Attention will be also paid to promoting deployment of digital citizenship and adopting unified mobile applications so that people and businesses can use all public services anywhere and anytime.
The city also aims to operate five digital platforms serving management work, and put six specialised information systems of departments and sectors into operation, including electronic health records of the health department and land use information of the department of natural resources and environment.
How have HCM City dwellers benefited from this?
Thanks to adapting to digital transformation trends, residents in HCM City are increasingly enjoying technological conveniences in many aspects of life.
Nguyan Van Tuan, 52, a rental house owner in District 3, told Sai Gon Giai Phong (Liberated Sai Gon) newspaper that he went to the police headquarters of Ward 12 to submit an application for temporary residence registration for a tenant.
After receiving his application, the ward officer guided him about the registration of a national public service account to submit online documents for the next time.
“I now can sit at home and do it. The online service is both convenient and time-saving,” he said.
When high tide in the city exceeded the warning level, Nguyen Hoang Bach Phung, who works in District 1, often opens the UDI Maps application to get updates on the flood situation of the way back to her home on Pham Huu Lau Street in Nha Be District.
“Besides providing updates on the current status the flooding, the application also helps users find a way to avoid flooded locations and even sends information and images about the flooded areas to warn people,” she said.
Before buying a house in Thu Duc city’s Phu Huu Ward, Le Minh Nhut had searched for information on housing planning at the website ttqh-thuduc.tphcm.gov.vn.
Being experienced in carrying out legal procedures related to real estate, he said: “The information on the website is quite reliable.”
In addition, people can look up information about the status of the application and they can be notified by text message about the amount to be paid, can pay online and receive the results by email or post on the website, he added.
Pham Thi Hong Loan, a resident living in an apartment building in Trung Son Residential Area in Binh Chanh District, said she will immediately send a message to Switchboard 1022 when her neighbours sing karaoke in the evening loudly.
“About an hour later, the authorised force came to remind the neighbour to turn down the loudspeaker not to disturb others,” she said.
City residents can report many issues, such as illegal construction causing environmental pollution, on five channels of the portal 1022, including call centre 1022, mobile app “Call Center 1022”, portal https://1022.tphcm.gov.vn, email: firstname.lastname@example.org. vn, and the social network fanpage: https://www.facebook.com/1022.tphcm.gov.vn.
They can also report information to the district’s online application. Most issues through these applications will be processed within about two hours of receiving them.